Resort Power Outage MLK Weekend
Posted by Killington Resort on January 25, 2013
On Saturday of MLK weekend a twelve thousand volt utility company power line failed at the resort. This power line services the entire lift and snowmaking system in the Southside portion of the resort. After repair and investigation by the utility company linemen, it was determined that the power line most likely separated due to previous damage by tree limbs in one of the recent wind storms.
Key lift mechanical and operational staff responded quickly and spread out to each of the affected lifts to begin the process of unloading guests from the lifts using back up gas and diesel engines. Ski Patrol staff responded by closing all trail access into the Southside area while the problem was being located and assessed. With guest safety on the powerless lifts being the first priority, the staff performed as trained and successfully unloaded all passengers.
By design, the Skyepeak Express Quad serving Bear Mountain and the Skyeship Express Gondola Stage I and II servicing the Northbrook area have an additional back up diesel engine and are allowed by code to continue to operate without electrical power which they did, although at a slower speed due to the alternate power source. These lifts operated until electrical power was restored by the utility company two hours later.
While response by our lift maintenance staff to the unloading of the lifts was excellent, our communications during the incident both in the Northbrook area and resort wide to the guests was not, and we sincerely apologize for the inconvenience this caused. Moving forward our communication protocols are currently being reviewed so that all necessary improvements can be made.
In an effort to increase communication with our guests, I would like to highlight that we currently have real-time information readily available through our mobile web site.
- Go to http://m.Killington.com and navigate to our conditions information. This info is real time. We call this our DOR (Daily Operations Report).
- While we don't currently have a smartphone Killington app, all our guests can bookmark our lift and trails pages from our mobile website on their phone for easy real time information on changing conditions while on the mountain: http://m.killington.com/winter/mountain/conditions
Also, we have recently updated our lodge monitors with all of this information and a narrative displaying info on operational status in the lower right corner of the screen. While this option may not have helped some guests that day it was available to most of the skiing public with status information.
We thank those affected for their understanding and patience in this matter and we thank all for the many comments and suggestions we have received.
President and General Manager