Updated Lift opening times, The Beast wakes up early
Posted January 2, 2013
Last spring, we announced that all lifts will open at 8:30 a.m. for weekends and peak days. This decision was made based on the fact that there are many operational logistics to opening early and many of our competitors are moving in this direction (and of course it would save us some money).
After feedback from our guests, we tweaked the lift operations mode in the fall to have the K-1 Express Gondola and the North Ridge Triple open at 8:00 a.m. with all other lifts opening at 8:30 a.m. or 9:00 a.m. While many people appreciated our efforts to add back these lifts at the 8:00 a.m. opening, there are still inconveniences faced by guests due to this staggered lift mode.
As a result, we have decided to return to last year’s lift operating mode. Starting Saturday, January 5, 2013, our New Year’s resolution is to open at least one lift in all areas of Killington at 8:00 a.m. on weekends and peak days. Yes, we’re bringing back The Beast!
2013 Lift Mode, 8:00 a.m. Openings
K-1 Express Gondola
Needle’s Eye Express Quad
North Ridge Triple
Ramshead Express Quad
Skye Peak Express Quad
Snowshed Express Quad
Superstar Express Quad
Sunrise Village Triple
Other lifts will open at 8:30 a.m. or 9:00 a.m. Happy New Year and see you for first tracks Saturday at 8:00 a.m.!
Please know we are just as passionate about our resort as you are, and our intention is to make Killington the best mountain resort possible. We have been working over the past few months to improve our communication with the community as well as our guests. In addition, we have been seeking feedback on ways we can improve Killington Resort to make it a place all of our stakeholders, can and will be proud of, and will recommend to a friend.
We have started a community wide customer service program where we are working with the entire community to exceed guest expectations. We are making progress, but we still have a long way to go. We have already implemented some very simple changes based on your feedback:
Music at the K-1 Express Gondola
Okay, I know the music selection may not be everyone’s taste, but we are working on providing a more palatable choice.
Restricted Smoking Policy
We have implemented a restricted smoking policy where smoking is only allowed in certain areas of the resort (specifically banned from lifts, lift lines, Ramshead Lodge and Killington Tubing Park). We are working on enforcing this new policy, but, like any change it will take time.
We removed the valet parking and moved all staff parking out of this lot to increase the number of parking spaces for our guests. We also added a Yurt below the Magic Carpet area so kids have a warm spot to gather before, during and after their lessons.
Mountain Operations Communication
Jeff Temple, Director of Mountain Operations, has been providing blog posts weekly explaining what our plan is for future snowmaking expansion and other operations.
As I have said in previous blog posts, we are committed to making our guest experience the best it can be. While there are some requests that we just can’t accommodate (like running every lift every day), we are listening and really do want your feedback. My email is email@example.com and I do reply to all emails.
Thanks for your passion and support,
Killington Resort President and General Manager