2010-11 Season Pass FAQ'S
Office Hours -- Snowshed Sales Center/Season Pass
When the resort is not open for skiing and riding, office hours are 9:00 a.m. - 3:00 p.m. Monday through Friday (except closed from mid-April to the beginning of July). When we are skiing and riding, the office is open from 8:30 a.m. to 4:30 p.m. Monday through Friday non-peak days, and 7:30 a.m. to 4:30 p.m. Saturday, Sunday and peak days.
Can I get a refund or adjustment on my season pass?
Killington Resort and Pico Mountain Season Passes are non-refundable, non-transferable, may not be resold, and are to be used within the season they were purchased. However, in the case of medical conditions verified by a physician (specifically injury, surgery and hospitalization), adjustments may be considered on a case-by-case basis for that individual only at the sole discretion of Killington/Pico. A request for adjustment must be made within two weeks of the condition and will not be accepted after the close of the season. Contact the Season Pass Office at 802-422-6868 to file an adjustment request.
How do you determine the appropriate age category for pass purchases?
Age is determined by how old you will be as of Nov. 1, 2010: Adult (19-64 years old), Youth (6-18 years old), Senior (65-69 years old), Super Senior (70+ years old) and Child (5 and under)
Why is it so important that I give you my email address?
We communicate with pass holders by email and through the website. In order for you to receive the most up to date information and to expedite the pass fulfillment process, we must have your email address.
When will I receive my season pass?
If you reactivate your 2009-10 Killington Season Pass, you will be sent information at a later date about signing the Express Assumption of Risk for the 2010-11 season. Once that is signed and returned to us, your current pass will be valid at the start of the 2010-11 season.
If you are a new season pass holder and paid in full, you may use your Season Pass at Killington beginning March 22 until the end of the season. Please visit the Snowshed Sales Center to have your photo taken and to sign the Express Acceptance of Risk form, in order to begin using your pass.
If you opted for the payment plan, your pass is not valid until the 2010-11 season. Passes will be available in October and you will need to visit the Snowshed Sales Centers after September 1, 2010 to have your photo taken.
How do I update my season pass photo?
To update your current photo on file, please visit the Snowshed Sales Center during the Office Hours listed above.
Will I be able to use last year’s photo for this years pass?
Yes, we still have all of last year’s photos on file. However, children's photos and photos more than two years old should be updated.
Will I have to sign an Express Acceptance of Risk form?
Yes, details regarding the form will be included in future emails and forms must be signed prior to pass being validated for the 2010-11 season.
Will you be mailing me my season pass?
Yes, everyone with a photo on file will have their pass mailed in early October.
Will there be a Pico only pass?
Yes, these are now available for purchase.
Will there be a College pass?
Yes, these are now available for purchase.
What do I need to qualify for a College season pass?
Be a full-time college student for the 2010-11 school term - defined as carrying a full course load and/or a minimum of 12 credits in both the Fall and Spring semester.
Provide the following in person at the Snowshed Season Pass Office:
- Your photo college ID plus one other form of valid photo ID
- An original signed letter from your school's registrar confirming your full-time status (on school letterhead and embossed with school seal). If you do not bring this with the embossed school seal, we will not be able to process your pass!
- A signed Verification of Status form authorizing your school to release information to Killington, upon our request, to further verify your full-time status
- A signed season pass waiver/liability release form
College Season Passes will only be issued in person at the Pass Office to purchasers who meet the full requirements stated above.
Will my season pass be valid at other POWDR resorts?
Killington/Pico season pass holders receive 20% off the prevailing 1-day lift ticket rate at our sister resorts: Park City Mountain Resort in Utah, Mt. Bachelor in Oregon, Boreal Mountain Resort and Soda Springs Winter Resort in California, Las Vegas Ski & Snowboard Resort in Nevada and Copper Mountain Resort in Colorado. Simply present your Killington/Pico season pass at the ticket window of our sister resorts each day to receive this benefit.
Do I receive any other discounts with the purchase of my pass?
Yes, Killington Season Pass holders will receive significant discounts around the resort. In addition, we may offer specials throughout the season, please make sure you provide a valid email address at the time of purchase so we may keep you informed.
If I am a member of the Killington or Pico Ski Club will I receive a discount?
No, there are no discounts for ski club members on season pass purchases.
Adult Seasonal Program
A GREAT SOCIAL AND SKIING EXPERIENCE
Join the Ski & Snowboard School’s Adult Seasonal Program today and take your skiing or riding skills to the next level with our 12-day program meeting every non-peak Saturday through out the season.
